Refund policy

Returns

We accept returns within 30 days of delivery for items that are unopened and unapplied. Once the screen protector has been removed from its packaging and applied to a device, it is no longer eligible for a standard return.

To initiate a return, email us at support@swapred.com with your order number and reason for return. We'll send you return instructions. Once we receive and inspect the item, your refund will be processed within 3–5 business days to your original payment method. Return shipping costs are the customer's responsibility unless the return is due to a defective item or an error on our part.

Refunds

Refunds are issued to your original payment method within 3–5 business days of us receiving and inspecting the returned item. You'll receive an email confirmation once processed.

Warranty & Defective Item Replacements

All SWAPRED screen protectors are covered by a 90-day warranty from the date of delivery, covering cracks or breaks under normal use, tears during correct installation, and manufacturing defects.

To claim a replacement, email support@swapred.com with your order number and a photo of the damaged item. No need to send it back. We'll ship a replacement at no charge. One replacement per order.

Wrong Item Sent

If we sent you the wrong iPhone model, email us at support@swapred.com with your order number and a photo of what you received. We'll ship the correct item and cover all shipping costs.

What's Not Covered

Items returned after 30 days, opened or applied items (unless defective), physical damage from dropping the phone or improper installation, and items damaged after 90 days from delivery.